Responsible Gaming – tl89 Safe Play Guide Bangladesh

Our Commitment to Safe and Responsible Gaming

tl89 is Bangladesh's trusted online gaming platform, and with that trust comes a genuine responsibility. Gambling is a form of entertainment — it is not a way to earn a living, solve financial difficulties, or recover from losses. Every product we offer, from cricket betting to live casino and slots, is designed to be enjoyed as leisure within your personal budget. When gaming stops being fun, we want you to know that help is always available.

We support responsible gaming through self-management tools built into the tl89 platform, strict age verification at registration, proactive monitoring of player activity, and a 24/7 support team that handles every responsible gaming request with empathy and without judgment. We encourage all Bangladesh players to set personal limits before they start, stick to those limits, and treat any winnings as a bonus rather than an expectation.

Responsible Gaming Tools at a Glance

tl89 provides six core player-protection features. All are available to every registered player at no charge, activated on request by contacting our support team.

Self-Exclusion

Block your account from gameplay for a chosen period, from 6 months to permanent closure.

Deposit Limits

Set daily, weekly, or monthly caps on how much you can deposit in BDT to keep spending in check.

Session Time Limits

Cap the length of each gaming session and get an alert when your time is up.

Cooling-Off Period

Take a structured short break of 1 to 6 weeks, during which your account is suspended from gameplay.

21+ Enforcement

Mandatory age verification at registration and KYC to prevent underage access to all real-money games.

Spending Reports

Request a full account history of deposits, bets, and net spend over any date range for a clear view of your activity.

How to Activate Each Player Protection Tool

All responsible gaming tools are free, immediate, and available 24/7. To request any tool, email our support team at [email protected]. We process every responsible gaming request within one hour, every day of the year, including Eid, BPL season, and all Bangladesh public holidays.

Deposit Limits

Contact support to set a daily, weekly, or monthly deposit cap in BDT. Once applied, a limit cannot be increased for 24 hours — this cooling window prevents impulsive decisions. Reductions take effect immediately. You can set any amount that fits your personal budget; there is no minimum.

Session Time Limits and Reality Checks

Tell support the maximum number of minutes or hours you want to play per session. You will receive a notification when the limit is reached. You can also enable reality-check pop-ups at 15, 30, or 60-minute intervals showing your total session duration and net spending so you always know where you stand.

Cooling-Off Period

A cooling-off period is a short break from gambling ranging from 1 to 6 weeks. Your account stays open but all gameplay is suspended. Promotional communications are paused during this period. At the end of the period, your account returns to normal automatically — or you may choose to extend the break at any time.

Self-Exclusion

Self-exclusion is available for periods of 6 months, 1 year, 2 years, 5 years, or permanently. During exclusion your account is fully suspended, marketing is stopped, and we take all reasonable technical steps to prevent you from opening a new account. Requests are processed the same day, usually within one hour. To request self-exclusion, contact [email protected].

Activity History and Spending Reports

Any registered player can request a full history of their deposits, withdrawals, bets placed, and net gaming spend across any date range. Seeing your actual BDT spend in black and white is one of the most effective reality checks available. Contact support to receive your report within 24 hours.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to spot in yourself. The following warning signs may indicate that gambling is no longer recreational and is beginning to cause harm. If you recognise any of these in yourself or someone close to you, please contact our support team immediately.

Spending more money on gambling than you intended or can afford to lose.
Chasing losses — continuing to play after a losing session in an attempt to win back what was lost.
Gambling with money set aside for essential expenses like rent, food, bills, or children's school fees.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
Lying to family or friends about how much time or money you spend on gambling.
Neglecting work, studies, family responsibilities, or personal relationships because of gambling.
Borrowing money, selling possessions, or taking out loans specifically to fund gambling.

You do not need to wait until things become severe before asking for help. Early contact is the most effective approach. Our support team is confidential, non-judgmental, and available 24/7. Reach us any time at [email protected] — note the address is plain text only and is not a clickable link.

Quick Self-Assessment

Answer these five questions honestly. If you answer yes to two or more, we encourage you to contact our support team and consider activating one or more of the player protection tools described on this page.

Have you ever played longer than you planned because one more round kept turning into many more?

If this happens regularly, a session time limit can help you stop at the right moment.

Have you ever increased your bet size or deposit amount to try to win back money lost in an earlier session?

Chasing losses is one of the strongest indicators of problem gambling. A deposit limit or cooling-off period can help break this pattern.

Have you hidden or significantly downplayed your gambling activity when talking to family or close friends?

Secrecy around gambling is a significant warning sign. Speaking openly with someone you trust, or confidentially with our support team, can be the first step toward regaining balance.

Have you used money set aside for household bills, savings, or essential needs to fund a gambling session?

Using essential funds for gambling is a serious sign. Setting a deposit limit below your disposable income can prevent this from happening again.

Do you feel that gambling has shifted from something enjoyable to something you feel compelled or obligated to do?

When gambling shifts from entertainment to compulsion, it is time to take a break. Self-exclusion is available immediately — contact support to activate it today.

Remember: asking for help early is a sign of self-awareness and strength. tl89 is committed to supporting every player on their responsible gaming journey, no matter how long they have been playing or how much they have spent. We are here for you every hour of every day.

Underage Gambling Prevention

tl89 is strictly an adults-only platform. Players must be 21 years of age or older to register an account, make any deposit, or play any game on the platform. Player age is verified as part of the KYC process during registration, and we reserve the right to request documentary proof of age at any time.

If you share a device with younger household members, we strongly recommend enabling parental controls at the device or network level to prevent accidental access to tl89. Parents or guardians who believe a minor in their care has accessed the platform should contact [email protected] immediately so the account can be investigated and closed without delay.

Age verification is mandatory for all players. Any account confirmed to belong to a person under 21 will be closed immediately and all remaining funds returned.

If you share a device with minors, use built-in parental control software or a trusted third-party solution to restrict access to gambling websites on shared devices and browsers.

Get Help — You Are Not Alone

If gambling is becoming a problem for you or someone you care about, the most important step is to speak up. Our support team at tl89 is trained to handle responsible gaming conversations with genuine empathy and complete discretion. All responsible gaming requests are treated with total confidentiality.

tl89 Support Team — Available 24 Hours a Day, 7 Days a Week

Whether you need to set a limit, request a cooling-off period, begin self-exclusion, or simply talk through a concern, our team is ready to help. We respond to all responsible gaming requests within one hour. The email address below is displayed as plain text — copy and paste it into your email app to get in touch.

[email protected]

tl89 does not provide phone-based support at this time. All responsible gaming requests are handled by email so that a written record is maintained for your protection. The support email above is plain text only — it is not a clickable link.

The tl89 Responsible Player Pledge

We ask all tl89 players to commit to these four principles of responsible gaming. They are not restrictions — they are habits that keep gaming enjoyable and sustainable for the long term.

Set a Budget Before Every Session

Decide in advance exactly how much you are willing to spend and treat that amount as the full cost of your entertainment — not as a stake you expect to recover. Never gamble with money you cannot comfortably afford to lose.

Respect Your Time Limit

Set an alarm on your phone before you start playing, or use tl89's session time limit tool. When the alarm goes off, stop — regardless of whether you are winning or losing. Time limits work best when you commit to them in advance, before the session begins.

Never Chase Losses

Losses are a natural part of gambling — every bet carries risk and the house has an edge over time. If you have reached your session budget, accept the outcome and log out. Chasing losses by increasing bet sizes or depositing more is the most common path to financial harm in gambling.

Treat Winnings as a Bonus, Not an Income

Gambling is not a reliable source of income. When you win, consider withdrawing those winnings and enjoying them in real life rather than re-staking everything. Celebrate a win, bank it, and return refreshed next time with your regular entertainment budget.

tl89 Responsible Gaming — Play Smart, Stay in Control