Legal Document

tl89 Privacy Policy — Your Data, Our Responsibility

This Privacy Policy explains what personal information tl89 collects, how we use it, who we share it with, and the rights you have over your own data as a player on our Bangladesh platform.

Introduction

Effective Date
1 January 2026

tl89 ("we", "us", "our") operates the online gaming platform at tl89.org, providing casino games, sports betting, and related services to players in Bangladesh. In the course of operating this Platform, we collect and process certain personal information about our players. This Privacy Policy sets out in plain terms what information we collect, why we collect it, how we use it, with whom it may be shared, and what rights you have in relation to your personal data.

By registering an account on the tl89 Platform, accessing our games or services, or continuing to use the Platform after this policy has been updated, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the way we handle your personal data, you should not use the Platform. For any questions about your personal data, you may contact us at [email protected].

This Privacy Policy should be read together with the tl89 Terms and Conditions, which are incorporated by reference. Capitalised terms not defined in this Privacy Policy have the meaning given to them in the Terms and Conditions. tl89 reserves the right to amend this Privacy Policy at any time. Material changes will be notified to registered players via the Platform. Your continued use of the Platform after any amendment constitutes acceptance of the revised Privacy Policy.

Your Privacy at a Glance

Six core commitments summarise how tl89 approaches your personal data. These reflect our values of transparency, security, and respect for the players who trust us with their information.

256-bit SSL Encryption
All data transmitted between your device and tl89 is encrypted using industry-standard SSL technology.
No Data Selling
tl89 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
Right to Correct
You may request corrections to any inaccurate personal data we hold about you at any time by contacting support.
Right to Delete
You may request deletion of your personal data, subject to legal and regulatory retention obligations.
Transparency in Use
We only use your data for the purposes set out in this Privacy Policy. We do not use it for purposes you have not been informed of.
Secure Payment Data
Payment credentials processed via bKash, Nagad, Rocket, and Upay are handled directly by those providers. tl89 does not store full payment credentials.

1. Information We Collect

1.1
Information You Provide Directly
When you register an account, complete KYC verification, contact support, or interact with the Platform, you may provide us with:
  • Personal identification details: full name, date of birth, gender, and nationality.
  • Contact information: mobile phone number, email address, and residential address in Bangladesh.
  • Identity verification documents: copies of your National Identity Card (NID), passport, or driving licence submitted during KYC.
  • Communication records: the content of support tickets, live chat transcripts, and emails you send to us.
1.2
Information Collected Automatically
When you use the tl89 Platform, we automatically collect certain technical and usage data, including:
  • Device and connection data: IP address, device type, operating system, browser type, and mobile network details.
  • Usage data: pages visited, games played, betting history, session duration, and in-Platform interactions.
  • Transaction data: deposit amounts, withdrawal requests, bonus claims, payment method used, and transaction timestamps — all denominated in Bangladeshi Taka.
1.3
Cookies and Similar Technologies
tl89 uses cookies and similar browser-based tracking technologies to maintain session state, remember your preferences, and collect aggregated analytics data about how players use the Platform. See Section 5 of this Privacy Policy for full details on our use of cookies and how you can manage your cookie preferences.

2. How We Use Your Information

tl89 uses the personal data it collects only for legitimate and defined purposes. We do not use your data for any purpose that has not been disclosed in this Privacy Policy.

2.1
Purposes of Processing
  • Account management: creating, maintaining, and securing your tl89 player account, processing deposits and withdrawals in BDT, and managing bonus entitlements.
  • Identity verification and fraud prevention: fulfilling our KYC obligations, verifying age (21+ requirement), preventing duplicate accounts, and detecting fraudulent or prohibited conduct.
  • Regulatory compliance: complying with applicable laws, responding to lawful requests from regulatory or law enforcement authorities, and maintaining records as required by law.
  • Responsible gaming: monitoring player activity to identify indicators of problem gambling, applying deposit limits or self-exclusion measures when requested, and fulfilling our duty of care obligations.
  • Platform improvement: analysing aggregated, anonymised usage data to improve the design, performance, and content of the tl89 Platform for Bangladesh players.
2.2
Marketing Communications
With your consent, tl89 may use your contact details to send you promotional communications about bonuses, seasonal offers (such as BPL season promotions or Eid special offers), and new game launches relevant to Bangladesh players. You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing does not affect your ability to use the Platform or receive essential transactional communications about your account.

3. Sharing Your Information

3.1
Service Providers
tl89 works with a limited number of trusted third-party service providers who process personal data on our behalf in order to deliver the Platform's services. These include: payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard); game software providers (Evolution Gaming, Pragmatic Play, PG Soft, Ezugi, Spribe, and others); identity verification and KYC service providers; and hosting and infrastructure providers. All such providers are contractually required to process data only as instructed by tl89, to maintain appropriate security standards, and not to use player data for their own purposes.
3.2
Legal and Regulatory Disclosure
tl89 may disclose your personal data to regulatory authorities, law enforcement agencies, or other competent authorities where required to do so by applicable law, court order, or lawful governmental request. We will disclose only the minimum data necessary to comply with any such requirement and will, where legally permitted, notify you of any such disclosure.
3.3
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of tl89's business, personal data held about players may be transferred to the acquiring or successor entity as part of that transaction. In such circumstances, tl89 will take reasonable steps to ensure that your personal data continues to be treated in accordance with this Privacy Policy.

Our Core Commitment

We never sell your personal data.

tl89 does not sell, rent, or otherwise trade your personal data to any third party for that party's own commercial or marketing purposes. Sharing your data with service providers who act on our behalf and under our instructions is not a sale of your data — those parties are bound by strict contractual data-processing obligations.

4. Cookies and Tracking Technologies

4.1
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to store preferences or session information. tl89 uses cookies to provide core Platform functionality (such as keeping you logged in during your session), to remember your language and display preferences, and to gather anonymised analytics about how the Platform is used by players in Bangladesh.
4.2
Types of Cookies We Use
tl89 uses the following categories of cookies on the Platform:
  • Essential cookies: required for the Platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without impairing Platform functionality.
  • Analytics cookies: aggregate, anonymised data about page visits, game usage patterns, and session durations, used only to improve the Platform experience for Bangladesh players. No individual player is identified in this data.
  • Preference cookies: store your display language, currency display settings, and other customisation choices so you do not need to re-enter them on each visit.

5. Your Privacy Rights

As a player on the tl89 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 30 days of receipt.

5.1
Right of Access
You have the right to request a copy of the personal data tl89 holds about you. Upon receipt of a valid access request, we will provide you with a summary of your personal data in a commonly used electronic format within 30 days. We may request proof of identity before processing your access request to ensure we do not disclose personal data to an unauthorised person.
5.2
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain information directly through your tl89 account settings. For changes that cannot be made through account settings (for example, corrections to your name or date of birth), please contact [email protected] with documentary evidence of the correct information.
5.3
Right to Erasure
You may request that tl89 delete the personal data it holds about you. We will action valid erasure requests except where we are required to retain data by law (for example, transaction records that must be retained for anti-money laundering compliance) or where retention is necessary to protect our legitimate interests (for example, records relating to a disputed transaction or an ongoing investigation). Where erasure is not possible in full, we will explain which data is retained and why.
5.4
Right to Withdraw Consent
Where tl89 processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal. To withdraw consent for marketing communications, contact [email protected]. Withdrawal of consent for essential processing (such as the processing necessary to operate your account) is not possible while your account remains open, as such processing is required to fulfil our contractual obligations to you.

6. Data Security and Retention

6.1
Security Measures
tl89 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption of data in transit, access controls limiting data access to authorised personnel only, secure server infrastructure, regular security reviews, and staff training on data protection obligations. While we take all reasonable steps to protect your personal data, no system of security is completely impenetrable. In the event of a data breach that is likely to affect your rights or interests, we will notify you as required by applicable law.
6.2
Data Retention Periods
tl89 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. In practice: account data is retained for the duration of your account and for a period of five years following account closure; transaction records are retained for a minimum of five years from the date of the transaction for anti-money laundering compliance; KYC documents are retained for a minimum of five years from the date of verification; marketing consent records are retained until you withdraw consent plus one year. At the end of any applicable retention period, personal data is securely deleted or anonymised.
6.3
International Data Transfers
The tl89 Platform serves Bangladesh-based players. Your personal data is primarily processed and stored on servers accessible from Bangladesh. In some circumstances, our service providers (such as game software providers and infrastructure partners) may process data on servers located outside Bangladesh. Where this occurs, tl89 takes contractual steps to ensure that any international transfer of your personal data is subject to equivalent data protection standards, including appropriate data processing agreements with all relevant service providers.

7. Children, Amendments and Contact

7.1
Children and Underage Players
The tl89 Platform is strictly not intended for use by persons under the age of 21. tl89 does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe that a minor in their care has registered on the tl89 Platform should contact us immediately at [email protected].
7.2
Amendments to This Privacy Policy
tl89 may update this Privacy Policy from time to time to reflect changes in how we handle personal data, changes in applicable law, or improvements to the Platform. When we make material changes, we will publish the updated Privacy Policy on the Platform with a revised effective date and, where practicable, notify registered players via their account contact details. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your data.
7.3
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way tl89 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week. You may reach us by email at [email protected] — please note that this email address is provided as plain text only and is not a clickable link. We aim to acknowledge all privacy-related queries within 24 hours Bangladesh Standard Time and to resolve them within 30 days.
21+ Only. Gambling involves risk. This Privacy Policy applies to all players on the tl89 Platform. By using the Platform you confirm that you have read and accepted this Privacy Policy in full. For any data-related requests, contact [email protected].

Your Privacy Matters to Us

At tl89, we take your privacy seriously. If you have questions about this policy or want to explore our platform, our support team is here 24/7. You can also read our FAQ for quick answers or visit the tl89 Casino to start playing safely.

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